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frequently asked questions
No hidden shenanigans.
Any other questions? reach out at
support@drybranch.com.au
Categories
Shipping
Payment
Product Care
Returns
Shipping
How long does shipping take?
We process and ship
within 24 hours
. Please expect
delivery
within 3-7 days
.
This may vary with COVID but delivery is always
within 7 days.
Payment
Which payment methods are accepted?
We accept all major credit cards and Afterpay.
Is there a surcharge for American Express?
There are no payment surcharges.
Returns
What is your returns policy?
Your satisfaction is assured. Please return any undesired
goods for a full refund. We provide a return shipping label with every order.
How do I request a refund?
Write to us at
service@drybranch.com.au
and we will be happy to organise a refund.